Refund policy

Because our products are perishable, all sales are final and we are unable to accept returns. That said, your satisfaction matters to us. If you are not completely satisfied with your beef order, please reach out to us at katie@diamondsevenbeef.com so we can review the situation. 

While we carefully plan shipping schedules around weather and holidays to protect our frozen products, occasional carrier delays can occur. if your order is delayed and arrives warm or not mostly frozen, please contact us as soon as possible so we can address the issue. Email katie@diamondsevenbeef.com with any questions or concerns.